Management Services

Free Up Valuable Time and Resources

Complex systems, demanding users, overworked personnel and shrinking budgets can make managing your IT infrastructure overwhelming. While you may have the expertise to manage all of this yourself, the time and resources required can easily distract you from business-critical issues. Partnering with Samvriddhi is the win-win solution you've been looking for.

Samvriddhi provides complete Management Services solutions that enable you to scale cost effectively and quickly address evolving business priorities, whether at the inception stage or as part of your long-term IT systems management. Our philosophy is to employ the best people, technology and processes to provide you the services you need to enhance your ability to focus on what really matters: efficient operations and customer service.

Remote Network Operations Center

Samvriddhi's RNOC (Remote Network Operations Center) solutions are designed to help clients with an advanced infrastructure and IT management. Our NOC is a world-class operating center based on proven operating processes and tools. It provides 24x7 proactive monitoring and management of client network infrastructure including routers, switches, wireless, servers, IP telephony, contact center systems (including enterprise and express versions), video conferencing and security devices.

How Samvriddhi's RNOC Helps

By partnering with Samvriddhi, we become an extension of your team, enabling you to focus on your core business. You'll realize improved efficiencies through proactive monitoring and IT management, reduce complexity with simplified compliance management and lower your operating costs. Our services provide:

  • Immediate access to our specialized engineers when you need them 24X7
  • An assigned service delivery manager to ensure the highest level of customer satisfaction
  • Increased visibility through comprehensive reporting and analysis tools
  • Enhanced network security

Services and Offerings

Samvriddhi provides a comprehensive suite of IT services across a broad set of diverse technologies from Cisco/Tandberg, HP, Juniper, Microsoft, VMware, Aruba, IBM, Dell, RSA, Q1 Labs and more. Each Samvriddhi solution includes the following services:

  • Availability monitoring
  • Fault management
  • Performance monitoring and reporting
  • Guaranteed SLAs
  • Online device reporting
  • Asset management
  • Activity reporting
  • Service delivery reviews
  • Network documentation
  • Device configuration archives

In addition, each Samvriddhi Managed Services solution offers specific services for individual technologies including: Data, Voice, Video, Data Center, Security and SIEM.

How Samvriddhi's RNOC Helps

Samvriddhi offers multiple tiers of service for our IT systems management solutions to better align with our clients' varying business requirements.

FOUNDATION ENHANCED
24x7 Fault Monitoring
Level 1 Incident Management
Carrier and Circuit Management
High Touch Service Delivery and Governance
Engineering and Project Support
Server Operating System Patching *
Full Level 1-3 Incident and Problem Management
Hardware Replacement Assistance
Multiple Assigned Engineers
Advanced Security, Contact Center and Video

* Patching is performed monthly for Enhanced services, and quarterly for Foundation services.

Get More RNOC Information

For more detailed information surrounding these IT management services, download the RNOC datasheet, contact your Samvriddhi sales representative or email one of our subject matter experts.

Telecom Lifecycle Management

Our Telecom Lifecycle Management solutions are designed to help clients manage the full telecom lifecycle including contract negotiations, invoice reconciliation and dispute resolution. These services can help drive down costs by streamlining telecom administration and validating and optimizing your telecom contracts.

Mobility Lifecycle Management

Our Mobility Lifecycle Management solutions help client manage the end-to-end challenge of procuring, provisioning and supporting cell phones and PDAs. Samvriddhi can assist you with all phases of your project, including deployment, training, troubleshooting and disposal.

Samvriddhi Cloud Services

Providing Cloud Services since 2005, Samvriddhi has built a portfolio of best-in-class IT service providers around the solutions areas of messaging (email services), collaboration, security and infrastructure.

Onsite Programs

  • Customized, SLA-based services for IT operational support
  • Typically includes three or more Samvriddhi Services
    • Program Managed
    • Lab and Integration
    • Service Desk
    • Desk-Side Support
    • Remote Operations
    • Depot
    • Break-Fix
    • Disposal

Samvriddhi's team of experts is poised and ready to serve as a trusted advisor for your solutions needs and technology systems requirements.